Takealot's slow exchange process for defective products

<p>I recently purchased four Maxwell & Williams products from Takealot. Three of these products contained chips. I noticed the chips on two of the products immediately and exchanged them. The thrid chip was on the inner rim of a casserole and I noticed it approximately a week later. I logged it as the third exchange. Over two weeks later, Takealot has failed to replace this product. Today I received a notification that the product is being evaluated but it is actually still contained in the trunk of my car? Upon correcting the statement I was told to ignore the communication. I find this poor level of service to be unacceptable. Not only are the products of sub-standard quality but to add on to the frustration I cannot have it replaced in an efficient manner. I implore Takealot management to investigate and remedy this situation failing which they are bound to lose customers and consequently, revenue at a rapid pace.</p>