Takealot *****s from its customers.

An item I had returned asking for replacement is not in stock; fine it can happen. I get an E-mail for takealot asking if if I would like a refund or be credited. Considering I am not a fan of on-line shopping I rep**** within an hour asking for a refund. The E-mail stated reply within 24 hours. Then I get 2 E-mails: One stating the E-mail address does not exist and the other that I have been credited. This is takealot's policy. I want my money back!