Takealot run around

HI..I HAVE PURCHASED A TABLET FOR KIDS I SEPTEMBER BUT IT STARTED NOT WORKING AROUND JAN THEN FEB I SEND IT BACK TO RUGGED AS I THOUGHT IT CAME FROM THEM THEN RUGGED CONTACTED ME TELLING ME THAT IT WASN'T COMING FROM THEM BUT BLACKVIEW AND THEY CALLED TAKEALOT TO FETCH THE DEVUCE, TAKEALOT DID FETCH THE DEVICE BUT THEY SEND ME A MESSAGE TO SAY THEY'LL RETURN IT ASAP THEY NEEDED ITS ACCESSORIES OKAY THAT WAS IN FEB SINCE I'VE BEEN WAITING FOR THE DEVICE TILL NOW AS THEY KEEP ON SENDING EMAILS AND APOLOGIZING. I NEED ASSISTANCE GOING FORWARD I HAVE HAD IT.