Takealot ruins Xmas

Ordered an item, which should have been delivered by the 24th December, as a Xmas gift for my daughter. Having still not received any delivery by 15h30 on the 24th, I decided to track my order on the Takealot website. To my surprise, I noted that my order had been canceled. I never received any notification from Takealot indicating the cancellation of my order.

After searching high and low for a contact number for Takealot, I eventually got to speak to a customer consultant that advised that my order had been canceled due to no stock availability. If there was no stock, why then was I allowed to place an order and why was I not informed there was no stock?

Now I have to explain to my young daughter why Santa hasn't brought her any gift this year. Thanks for ruining our Xmas Takealot!