1 reviews | Active since Oct 2013
TAKEALOT Ruined my 2 year old's Christmas
We ordered a ride-on bike from TAKEALOT and received the incorrect one. The one received was much smaller than the one ordered. I called the call centre and they were not able to assist me over the phone, I was told I would have to log an exchange online. I did this and it indicated that I would have to wait 1 - 2 working days for a response. It is now a week later and I have not heard from anyone at TAKEALOT!!! I received a call today from a delivery company saying they would be coming to collect the bike tomorrow - but still not a word from TAKEALOT as to when I will be receiving the correct bike - no one has apologized - we have no clue as to what is going on with this problem because no one is getting back to me!!!<br> My son was born with an extremely rare disorder and was only given 1 to 5 days to live, every big occasion we get to spend with him is a blessing and we usually only buy him one gift because of the huge expenses involved in caring for a child with special needs. So because of this company's lack of communication and lack of attention to detail when shipping products, my son received nothing for Christmas.
Thank you for taking Maxine from our complaints team's call to clarify our returns policy and process with you. We've requested our returns team to prioritise your collection so that we can process your request as soon as possible. As discussed, our courier will collect your parcel and return it to our warehouse for an evaluation. Once your item is returned to our warehouse we'll be able to compare it with the stock we have on hand in order to clarify the size discrepancy you've mentioned.
Once this evaluation is complete our returns team will provide you with feedback and will assist in concluding the return in line with the available options. Thank you for giving us the opportunity to clarify this situation with you.
Our complaints team will keep an eye on your request to make sure it's processed without a hitch.
Sincerely,
takealot.com
Thank you for taking Maxine from our complaints team's call to clarify our returns policy and process with you. We've requested our returns team to prioritise your collection so that we can process your request as soon as possible. As discussed, our courier will collect your parcel and return it to our warehouse for an evaluation. Once your item is returned to our warehouse we'll be able to compare it with the stock we have on hand in order to clarify the size discrepancy you've mentioned.
Once this evaluation is complete our returns team will provide you with feedback and will assist in concluding the return in line with the available options. Thank you for giving us the opportunity to clarify this situation with you.
Our complaints team will keep an eye on your request to make sure it's processed without a hitch.
Sincerely,
takealot.com