Takealot ****** me of my refund!! ********!!

I am utterly disappointed and angry. The service I have received from Takealot is appalling and I wil never use their services again. Here's a breakdown of what happened:

1. Ordered the Hybrid Opal 22 Audio Interface from Takealot on the 13th of January 2020

2. Delivered on the 15th of January 2020

3. The day after being delivered, we discovered that the audio interface was defective. We then proceeded to request for a return/replacement.

3. On the 18th January 2020 the Hybrid was delivered to me with a "replacement"

4. The "replacement" worked perfectly fine until September, when the same audio problem resurfaced. I then requested for a refund, as this was the second time encountering the same problem.

5. After requesting a refund, Takealot decided to deliver the product to us, claiming that the product had been tested and was working perfectly fine. They disregarded our request for a refund.

6. Again, after delivering, we discovered that the interface was still defective, and even worse off than before as the volume was now also affected. When we took this up with Takealot, we were told the warranty had lapsed, thus they wouldn't be able to issue a refund.

Had they given us the refund the first time we made that request, the warranty wouldn't have lapsed.

It's unacceptable and I demand to be given my money back!!!