Takealot Rippong Sellers Off on their product return

I love this business but lately I feel like I'm selling at this platform at a huge expense. Takealot is ripping sellers off with returns. First, a customer would return an item. They notify you that the returned item is "ready for collection". You book collection of the items, get to their DC on time and end up waiting 5 hours just to collect incomplete items. They have "lost" so much of my stock. Over 200 items "lost" and to think I'd drive so far expecting to receive all items and end up not having collected half of them AFTER WAITING OVER 5 HOURS! When you have to claim back all the lost stock they'd ask you impossible questions like "prove that the items were lost by us". ***! I came to collect and you didn't give me all my stock. What more proof do you need? Takealot, you are ripping us off. Your processes are inefficient and your staff is RUDE! I don't have 5 hours to waste waiting for you and you wouldn't even wait for me a minute more than 1 minutes past 15 minutes yet I'm expected to wait 5 hours