Takealot Returns Useless Service

<p>I am having serious issues returning my parcel to Takealot. First, delivery was scheduled for 28th June - this was not convenient for me, so I rescheduled collection for 4th July. I received an SMS confirmation that my parcel would be collected on Monday 4th July before 5pm. I waited at home the entire day on Monday 5th July. No one arrived. I called Mr Delivery to reschedule. The collection was then rescheduled to Thursday 7 July. I waited at home the entire day yesterday and no one arrived - I even called to ensure someone would be coming and this was confirmed with me. Today I called Mr Delivery AGAIN and told them no one arrived, only to be told that the collection was cancelled on Wednesday the 6th July? That cannot be possible because I still received my confirmation SMS!</p> <p>Also, I have received an e-mail from Takealot to advise me that my parcel has been received at the warehouse and is being assessed? I don't know what parcel they have there but it is not mine. I then sent an e-mail with this story to Takealot this morning only to receive a reply saying "We have tried several times to contact you to arrange a day and time to collect the item you wish to return, but have not been successful. We have therefore cancelled your return request"?????? This is simply not true given that I have contacted Takealot NUMEROUS times to reschedule, confirm and re-confirm, have received numerour confirmation smses and e-mails? </p> <p> </p> <p>Simply not acceptable and makes shopping online with them a much bigger hassle than just going to the shops yourself! </p> <p> </p> <p>Takealot returns team, you suck. </p>