Takealot returns service non existent!!

I returned a faulty russel hobbs electric blanket over 2 weeks ago. The lead time is meant to be 10 days, this is well over. I have emailed numeous people who send me generic emails about it being urgent, over 2 weeks later certainly doesnt seem urgent to me. I was told it was escalated, I asked for proof of this which I am yet to receive. I was promised an answer yesterday which I am yet to receive except another generic email today basically telling me there is no update. It is still in the 24 month warranty which was very clear when i purposed this product. I have asked for a refund or at very least, a credit to my account, i do not want a replacement. As you are aware I have been more than patient through the coldest month of the year and I demand feedback urgently about this product!!! This service is absolutely unacceptable especially to such a loyal customer such as myself. Beyond disgusted!!!!!