Takealot returns service is useless

I bought a standing uplighter lamp from takealot a month ago. When it arrived I assembled it and found the bulb to be missing (please note that it should be included as per the online product description). I logged a return with special wording that I only need them to deliver the missing bulb. When the courier arrived to bring me the missing bulb he said that they don't do that and I have to send the whole lamp back for the return to be processed. So after about 2 days Takealot has the cheek to tell me the lamp is in bad condition and they can't process the return... (note that it had never been used as ther was no bulb provided and their courier or warehouse staff have damaged the lamp while in their care as it left me in pristine condition). Takealot have subsequently sent me about 20 email messages from different clueless returns handlers and each request I have made for their manager to phone me results in yet another useless person sending me a question I answered weeks ago. Takealot - at this stage I would rather read by candlelight than deal with your returns department again. Please refund me my money now.