Takealot returns Ripoff

Ref no. RRN-143D-4919 we purchased mer**** flipper for my daughter beginning of December with the intention of it being her chirstmas present. She thus opened the item on Christmas day and proceeded to try it on as any child would. The item then broke due to no negligence or miss use by my daughter. I then proceeded to put in a replacement request on the 26th of December due to the item being of bad quality ie brittle and not made for purpose. I then got numerous responses stating the item cannot be returned due to it being broken and that I should read the terms & conditions there of. I did this and saw that the warrantee is only void due to miss use, wear and tear and so on. I had inform responses sent through to me after the fact (I had item returned and then 4 days later get an email stating the item will be returned to me). The breakage of the item was not due to any of these situations. I then sent further emails stating that I am not happy and the breakage was not due to my daughter miss use. About 3 or 4 email later I then got a response stating that this cannot be returned due to that incorrect time frame. I then sent another email stating situation and that I could not return with in time frame due to it being a Christmas present. I also stated that If I had purchased this at a store I would have gone with broken item and the slip and I would have this resolved by the 27th December and my daughter could have enjoyed her gift. The last response I got was that they contacted the seller. The seller had only received 2 query's regarding the product and they reviews the pics ( I never took pics) and they will not be able to proceed with the return. I am disgusted at how I have been treated. I have asked on a number of occasions that someone call me and I can get this resolved. But no!!!! I get the same response. I will at this point never use takealot again. This has proved to be the most frustrating and disappointing experience I have ever experienced. Not taking into account I have had to deal with an 8 year old little girl not having being able to play with her Christmas present. I warn all consumers to think very carefully regarding using takealot. Rather take additional 10 min and enter the store. This way you know you will have your consumer right protected. signed Disappointed user and disgruntled parent