TakeAlot Returns process is frustrating...

Bought a "top of the range" Suunto fitness watch from TakeAlot... 5 months later the heart rate monitor gave in. Returned the item 2 months ago and has been a logistical nightmare since then.

The whole experience has been frustrating: 1. The feedback and updates on the return was not forthcoming. I had to make numerous follow ups and phone calls for updates 2. Twice I was sent the incorrect invoice intended for someone else. 3. The incorrect item was eventually sent to me... I returned a black Suunto watch for repairs but a white one was sent to me. I am convinced my watch has been misplaced. 4. Took 6 days for the wrong watch to be collected from me 5. Almost 2 months now and I still do not have a watch nor a refund... 6. Was imformed 10 days ago that I would get a refund in 3 - 5 days... I am still waiting and frustrated.