Takealot Returns process is a mess.

Terrible after sales service on Kalahari Shade Sails.

Mine ripped on the seam a while back for no apparent reason.

I logged a return with Takealot on 05 Feb 2021, it took nearly 10 days and a number of emails to get the item, which I packed neatly back into its box and labelled as insructed.

7 days later, I finally see something happen. Return received at warehouse, and almost immediately declined.

I inquired about why it was declined and got told that damaged and defective products should be returned within 7 days of purchase. Fair enough, but no one asked how it ripped, when it ripped or why. Instead its just assumed that it was damamged from the start.

Furthermore, in my inquiry as to what happens next, do I get my item back? If so, when? No response.

It is now 25 Feb, and Ive had to make other plans in the meantime to replace this shade sail.

Absolutely disgusted at the terrible ordeal a simple return and exchange has turned into.