Takealot Returns -New Balance Cricket Shoes - Disgusting Service

I purchased a pair of New Balance Spikes for my son on Takealot. After wearing them twice the strap come out of the shoes, it was not stitched in correctly. I requested an exchange which Takealot agreed to and collected the shoes. They then sent me an email saying that they were out of stock and I could either have the shoes repaired by the supplier or receive a refund. As I still want the shoes i requested that they be repaired. I never once asked for a refund. The next email I received was that the shoes have been refunded. Since then I have sent numerous emails and made over 5 phone calls requested that the shoes be returned, I will need to pay for them again but they ignore my emails and then I get an email saying as it has been refunded there is nothing they can do. They will not send them back to me or send them for repairs. This is Takealots mistake and they refuse to help me. I have asked in over 10 emails if I can have the shoes returned, I will fix them myself, but they say No and won't help me. These are my sons crickets shoes and he needed them and Takealot refuses to return them now. I have received disgusting 'service' and no assistance after I clearly stated I did not not want a refund I wanted the shoes returned.There must be something they can do to assist but they refuse to after they messed this up. Takealot returns department service is disgusting.