Takealot Returns Lack of Communication - disgusting.

I ordered a product which after a few days of use showed signs of breakage. I app**** to return the product and Takealot *GAVE* me a date they would collect. They did not collect the parcel but just randomly came 2 days later without notice or apology.

Then i check their website after STILL receiving no communication from Takealot and low and behold, the item's status is still in the 'scheduling collection' phase.

** Side: There is NO email online for contacting Takealot. The "contact us" page takes you to their extended FAQ section and how to go to their offices in Cape Town. What business that is FULLY ONLINE doesn't have an online help facility?

Absolutely shocking customer service and terrible customer care. Customers should NOT have to search to find out how to get in contact with the people that they bought from.