Takealot Returns has the worst customer service!!!!!!!!!!

I wish this platform had a zero or negative rating as this is very poor customer service.

I logged a return and ever since I have been struggling with details about this item. First the return was declined due to "seal being broken", but how else are you supposed to view and test the item?

Anyway, an exception was logged and a new return schedule was set in place, after phoning in numerous times informing Takealot that the package is already in their possession at the warehouse, the Takealot driver still pitched up at my workplace for collection. They have absolutely no communication skills or customer service whatsoever!

I would suggest to rather buy an item in cash at a store where you can easily resolve such issues.