Takealot Returns *****

Requested a return for an item, which doesn't work as expected. After testing the item, I sent it back within 5 business days. Got confirmation email from Takealot representative that my account will be credited upon arrival at warehouse. Nothing was said in this email about evaluating the return. Well, the return was declined. The CPA allows returns within 10 business days if consumers are not satisfied with purchase. I didn't even insist on cash refund, just account credit. Not happy with Takealot and this being a customer for over 20 years! Don't even try to contact them because that's also impossible.