Takealot Returns FAILURE - No product and No money!!!

After being a loyal customer for many years, and after advising Takealot of an incorrect credit to my account (well over a thousand rand), Takealot has for the last 5 months refused to return my money for a product they incorrectly mark and I returned twice.

I have provided them with the photos of the incorrectly marked products, I have provided them with THEIR documents showing that I have returned the products. I have explained the situation to numerous people.

And today, after a week of talking and explaining, Takealot sends me an email asking me to return the product to their depot.

I HAVE RETURNED THE PRODUCT TWICE!!!

Because it is a small amount does Takealot hope I will just give up and pocket my money? I follow the Takealot processes, I don't get angry when returning the products and with the second return actually let the Takealot staff member at the depot handle the return.

And still, still no return of my money and now they are asking me to return a product I don't have.

Worst Customer Experience EVER!!