TK
Thandeka K
1 reviews | Active since Apr 2015
09 Jun 2015, 15:26
Takealot returns department
someone please give [URL Removed] returns department a wake up call... this is the second time having a bad experience with the returns department. i dont expect you to be 100% but be consistant and meet your promises. i can't be forever organising someone to be available at home when you collect your parcel but never pitch.
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takealot.com's replyOfficial
09 Jun 2015, 15:43Hello Thandeka Kunene,
We're sorry for wasting your time by not collecting your parcel as promised. It's not the level of service we aim to give & we'll make sure to address this with our returns team accordingly. Our complaints team has been instructed to liaise with the returns department to get this collection on track & finalised asap & they'll be in touch with you as soon as the necessary arrangements have been made to confirm.
Sincerely,
takealot.com
We're sorry for wasting your time by not collecting your parcel as promised. It's not the level of service we aim to give & we'll make sure to address this with our returns team accordingly. Our complaints team has been instructed to liaise with the returns department to get this collection on track & finalised asap & they'll be in touch with you as soon as the necessary arrangements have been made to confirm.
Sincerely,
takealot.com
takealot.com's reply09 Jun 2015, 15:43
Official
Hello Thandeka Kunene,
We're sorry for wasting your time by not collecting your parcel as promised. It's not the level of service we aim to give & we'll make sure to address this with our returns team accordingly. Our complaints team has been instructed to liaise with the returns department to get this collection on track & finalised asap & they'll be in touch with you as soon as the necessary arrangements have been made to confirm.
Sincerely,
takealot.com
We're sorry for wasting your time by not collecting your parcel as promised. It's not the level of service we aim to give & we'll make sure to address this with our returns team accordingly. Our complaints team has been instructed to liaise with the returns department to get this collection on track & finalised asap & they'll be in touch with you as soon as the necessary arrangements have been made to confirm.
Sincerely,
takealot.com