Takealot returns customer service is trash and won't assist me in getting my returns corrected. *******!

I am having the worst time getting my device back...

So roughly a month ago, I logged a return for replacing my faulty device. The faulty device was the Steelseries Arctis Nova 5x (currently R4 499.00 on takealot), and the return was logged for my work headset: the Steelseries Arctis 1 Wireless (currently R1 995.00 on takealot).

I noticed my error after they had collected the device and notified me that they had received the Steelseries Arctis 1 and would process the return shortly. I immediately emailed support and called them, as there was a big mistake. Lo and behold, they approved the return and scheduled the replacement headset to be delivered.... My first thought, how the fvck did they not notice the difference in the name on the box???????

I eventually got a response a day after they had scheduled the replacement delivery, and after some back and forth, I eventually managed to get a resolution stating: "Hi Liam,

Thank you for contacting Takealot.com

The return will be declined and the item will be returned back to you. Once returned you would need to relog the return.

Please contact us, should you need any further assistance."

Followed by: "The replacement will need to be returned to us, please confirm ig the address details are still the same or if you prefer to drop the item off"

Then nothing else. I have sent a follow-up email almost daily, and still, I have no resolution or response.

My next move involves contacting the CEO directly and spamming him until his company can get off their ass and fix my problem. If it isn't resolved by June 1, I am getting those lovely lawyers involved.