Takealot Returns

I purchased a 1.7l Russell Hobbs pressure cooker, which was delivered on 15 December 2021. The box was opened for the first time in June 2022, i.e. in Winter when one is most likely to use a pressure cooker for soups and stews. It is too small and I have attempted to return it. I have been dealing with Oyintanda, Liziwe and Sandile, all of whom are blindly applying policy. First I was told that it was outside the 6 month guarantee period. I pointed out that this not a product fault issue. Then I was told unwanted items should be returned within 30 days of delivery. The item is in mint condition, unused and in its original packaging. It is also still part of Takealot's range on their website. Takealot will not lose one cent in accepting the return, other than the cost of handling. The personnel I have been dealing with also refuse to provide senior management's contact details. Is it Takealot policy that Management does not speak to its customers?