TAKEALOT RETURN/REPLACEMENT QUERY UNACCEPTABLE

I BOUGHT AN ADATA HARD DRIVE IN 2018 WITH A THREE YEAR MANUFACTURER GUARANTEE. THIS YEAR THE CONNECTION PORT BECAME FAULTY AND I CONTACTED TAKEALOT FOR A REPLACEMENT. GRANTED THAT I HAVE BOUGHT QUITE A FEW ITEMS FROM TAKEALOT BEFORE AND NEVER EVER HAD ANY HASSLES THOUGHT THIS WOULD BE AN EASY EXCERCISE. I LOGGED A RETURN PICK UP CALL WHICH WENT THROUGH AND I WAS CONTACTED FOR PICK UP THE MONDAY. UNFORTUNATELY I HAD TO CONTACT THEM AND RECHEDULE THE PICK UP FOR THE FRIDAY AS I WAS TRYING TO SORT OUT THE ISSUE OF REMOVING MY VERY CRITICAL DATA FROM THE DEVICE WHICH IS NOW INACCESSABLE DUE TO THE PORT BEING FAULTY, NOTHING WRONG WITH THE DEVICE ITSELF. I CONTACTED TAKEALOT AND THEY SAID THAT THEY WOULD NOT BE ABLE TO REMOVE THE DATA AND PLACE IT ONTO THE NEW DEVICE AND THAT THEY WOULD TRY TO CONTACT THE MANUFACTURER. I GOT AN EMAIL BACK SAYING THEY HAVE HAD NO LUCK SO FAR CONTACTING THE MANUFACTURER AND WOULD GET BACK TO ME AS THE FINAL DECISION ON WHETHER I CAN OPEN THE DEVICE WOULD BE FROM THE MANUFACTURER. I CONTACTED THE MANUFACTURER MYSELF AN WAS GIVEN INSTRUCTIONS AS TO WHAT TO DO, HOW TO DO IT AND THE DOCUMENTS IE CERTIFICATE NECCESARY TO OPEN DEVICE. I CONTACTED THEM FOR FOUR DAYS AND INFORMED THEM THAT THE DEVICE WILL BE SENT BACK TO TAKEALOT AND THEN RETURNED TO THEM AS PER TAKEALOTS INSTRUCTIONS TOO. IT WAS A SPECIAL CASE THAT THE MANUFACTURER GRANTED AND UPON RETURNING THE DEVICE TO TAKEALOT I ADDED ALL DOCUMENTATION AND CORRESPONDENCE TO THEM THAT WHEN THEY RETURN THE DEVICE THERE ARE NO QUESTIONS ASKED. I THEN RETURNED THE DEVICE TO TAKELOT. I GOT AN EMAIL THE FOLLOWING WEEK SAYING THAT THEY CANNOT ACCEPT THE DEVICE BECAUSE ITS BEEN TAMPERED WITH. I ASKED THAT I BE CONTACTED TO EXPLAIN FURTHER AND THAT ALL HAD BEEN CLEARED WITH THE ACTUAL MANUFACTERER WHICH THEY WERE GOING TO RETURN THE DEVICE TO ANYWAYS. THEY STATED THAT THEIR WARANTY DIVISION WILL SEND THE PRODUCT BACK BECAUSE AS PER TAKEALOTS RETURN POLICY DEVICES ARE NOT SUPPOSED TO BE TAMPERED WITH. THEY EXPLAINED IN EMAIL THAT THE FINAL DECISION WAS WITH THE MANUFACTURER WHOM I CONTACTED.... THEY ARE NOT WILLING TO ACCEPT THE DEVICE AND FOR ME TO SEND THE DEVICE BACK TO TAIWAN WILL COST ME MORE IN REGISTERED MAIL THAN THE DEVICE ITSELF. CERTAINLY IF THE MANUFACTURER OF THE PRODUCT CLEARED THE OPENING AND RETRIEVAL OF THE INFORMATION WITH CERTAIN RESTRICTIONS AND CONDITIONS TAKEALOT COULD BE FORTHCOMING TOO SINCE THE DEVICE WILL BE SENT BACK TO THE MANUFACTURER IN ANYWAYS. I AM SITTING WITH A DEVICE THAT IS USELESS TO ME AND THE PERSON THAT I SPOKE TO WAS REALLY RUDE AND REALLY NOT WORRIED ABOUT AFTERSALES SERVICE, SHE EXPLAINED THAT THE WARRANTY DEPARTMENT WILL CALL ME BACK, WHICH NO ONE EVER DID A WEEK LATER... I DIDNT NEED A REFUND OR ANYTHING ELSE JUST A REPLACEMENT ON THE PRODUCT THAT I PAID FOR. THE MANUFACTURER WAS WILLING TO ACCEPT WHY CANT THEY. PHOTOS AVAILABLE OF DEVICE AS PER MANUFACTURERS REQUEST AS WELL AS A LETTER FROM THE IT COMPANY THAT OPENED IT AND RETRIEVED THE DATA AS PER THEIR REQUIREMENTS. I WILL NEVER SUPPORT THEM EVER AGAIN. AND WILL ALSO DEFNITELY TELL PEOPLE OF MY BAD UNCARIG SUPPORT RECEIVED FROM THEM.