Takealot returning damaged goods

I sent in an LG TV for repairs within the warranty period, the TV was repaired and there was miscommunication between warehouse and delivery, resulting in late delivery. Upon receipt of the device it was noted that it was sent back to me in an unusable condition. The device was returned without the legs, there are tape markings on the side of the tv and on the screen. The protective film on the screen is put incorrectlly and is flapping on the one corner of the tv. The device was sent with batteries in the remote, the baterries were not returened. The device was sent in a box, the tv returned in bubble wrap only without any box. Its been 13 days and several calls and emails to takealot and the only response I get is that the matter is escalated, they cannot give me the contact details to the person it has been escalated too. No feedback is forth coming, i have to keep calling to ask for status updates. I had to contact LG repairs to find out what is happening and ask for their assistance in resolving the matter. This is frustrating as it is the only TV in the house and it is 2 months of entertainment subscriptions that will go unused (money down the drain). This matter should have been resolved quick and easily but takealot have been dragging their feet.