Takealot return/exchange

If I could rate a ZERO I would!!!

I bought Belinger haus pots from them and when they were delivered the lid for the one pot did not fit and I returned and requested and exchange.

The return and exchange process had been a nightmare!!!I call the contact Centre everyday and sometimes kept on hold for 2 hours and more,with team leaders and managers running away from taking the call.

The team leader assigned to my query is Amina Adams I must say I get a different story every time.She made promises last week that the order will be delivered this week.I follow up today after she promised to call me back on Friday and she didn’t and the story has changed and they can no longer deliver this week.

I have requested for a refund which they are claiming to have system problems processing it and the order can not be cancelled.

Such a terrible experience!!!!!