Takealot return wrong collection address

I ordered something from Takealot that broke within a few days. I arranged a return of the product. They were so quick with the collection date i had to postpone it a few days until i got back to work which is great. Yesterday was the agreed collection day. Takealot went to the wrong address. i called to request a recording of the call i made to postpone the collection as i confirmed the collection address during the call. i spent about 10 minutes on hold in total during the call, only to be told that a manager would listen to the recording and phone me back. 5 hours later i called again for the feedback, after being on hold for 15 minutes i ended the call. i called back an hour later and spoke to someone new that confirmed the collection address was not the address they went to. he "sent and email" to whomever needed to be retold the correct collection address. needless to say, today they arrived at the wrong address. total time spent on hold yesterday was over 25 minutes, trying to help us both out to prevent them wasting their own time too. despite all of my efforts they f%$#ed it up anyway...