Takealot return service TERRIBLE

Order number: ***9 Return Reference: RRN-bbdf-d928 With reference to the return number above, I am extremely disappointed in the service from Takealot. I requested a return for a faulty device still under warranty as per the dates below:

Return requested: 21 September Received at your warehouse: 27 September Last update in tracking site: 30 September

I have received the following e-mail correspondence from Takealot:

9 October: Was informed that item had been repaired and was going to be collected from the supplier. Delivery address was requested and supp**** by me on same day. 16 October: Was informed item was en-route to a Takealot warehouse. I logged a complaint on 21 October and received an email stating that they would look into it. It is now 27 October and still no sign of resolution from Takealot. Horrible service - highly recommend avoiding Takealot altogether these days - particularly for items that have extended warranties. Takealot returns policy states the following: “However, since we want your experience to be as good as possible, if the supplier or manufacturer has offered you a repair / replacement within the applicable extended supplier warranty and it takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund directly from us.” What a joke!