Takealot Return rejects poor quality item

On 13/11/2023 I received a comforter that I had ordered. The plastic bag, with zipper it comes in, was wrapped with cling wrap and had a sticker with barcode and my details on. I took off the cling wrap to open the plastic zipper bag. Upon inspecting the reversible comforter I noticed that the stitching was very poorly done. I folded the comforter and put it back into the zipper bag and logged a return. The next day the courier arrived at my house at 6:45am. I told the courier that I had not yet had the time to seal the box of the other item i was also returning and that I didn't have cling wrap to wrap the comforter bag. She assured me it was not a problem and that they would seal it properly before returning it to the depot. I had put the cling wrap, with the barcoded sticker inside the bag. 3 days later I received an email stating that they would not give me a refund as the comforter was not returned as I had received it. I sent an email explaining what had happened, and received no reply. The next day (day 4) a courier came to deliver that same comforter again! I refused to sign for it and told him to take it back as I didn't want such a poor quality item. It is now 14 days later, and many many emails later, and no resolution. My emails are ignored and I cannot find any number I can call to log a complaint. I am a regular customer of Takealot and have never had this issue with returns before.