Takealot Return Procedures Not Effective

I returned a defective item using the Takealot app in the beginning of December 2022 and until now the 2nd of February 2023 (2 months) later, I still haven't received my item back. I started getting worried 2 weeks after my item was collected and updated with a status saying: "Return Concluded", but no other information of collecting nor the item being delivered displayed. 22 emails, 568 minutes of phone calls, and 61 days later, I still have not received my item back. I was told this will be fixed internally; that I cannot have direct contact with the warehouse personnel and yet no one calls or email me to update me on the progress of my complaint. I have to call and write emails which ultimately end up nowhere. It looks like Takealot does not have an effective process of tracking that the returned items are sent back to customers if the item was collected instead of being returned to one of the pick-up points. I asked if they can tell me where my item was at the time of the call and nobody could pin-point its location, suggesting that it got lost within their ineffective system. I am writing this review because I am giving up on this item. It's just sad and disappointing that a huge company like Takealot would take advantage of its customers, just as long as they've received their money, the customer can go to hell. This was not the first item I bought from Takealot but unfortunate that I had to return this one. So Takealot, item with reference MRRN-6VW6Z-ADG8 is yours now.