Takealot return not being finalized/Processed RRN-4877-29EE

Return NOT Processed: Order #***7 Ordered 22 Sep 2020 Paid 22 Sep 2020 Received 23 Sep 2***-09-23 14:35 Return requested 2020-09-23 14:35 Eligibility confirmed 2020-09-23 14:36 Collection scheduled

the item was collected (and received confirmation as per the below) on 2020-09-25 11:21

Hi ***** , your Takealot return RRN-4877-29EE for order #***7 was collected on 25 Sep at 11:21 from Johan Roux and will reach our warehouse in 2-3 days. We'll contact you then to confirm next steps.

and up to now i have not heard a word, the return status is stuck on "Collection scheduled".

the BIGGEST issue is that there is no contact number where a client can talk to an agent.