TAKEALOT RETURN NO HONOURED

Excellent service BUT! 1. We logged a return for an order for shelves. These 5 layered, tall shelves come 2 in a pack. The first shelf was fully assembled by a handyman and our products were put onto it. The 2nd shelf could only be half assembled due to a missing part.

2. Our ideal outcome was that the shelf company send us the missing part. At this stage the first shelf was fully packed with our products. 3. The Takealot system does not give that as an option, so we had to log a full return, asking for the shelves to please be replaced. 4. The driver came to collect the shelves but as it was 40 degrees that day and he has a vehicle with no aircon, he was not able to dissemble the 2nd set of half-erected shelves OR assist in removing all the products from the first shelf (I was alone and had no-one to assist me). He made a note of this on his 'system' and said he would let Takealot know that they would need to return. THEY DID NOT 5. I then had to log a 2nd return. I unpacked all the products off the shelf and had a handyman dissemble the shelves. They collected 6. I now received an email stating that because my item was not returned within the 7-day period, I will not be refunded. I have written to them in the hope that this can be resolved