Takealot Return // MRRN-P7MQ8-XM69

What is going on with Takealot. We’ve send a faulty Samsung Galaxy A05s back to get looked at and guess what? Since 14/06/2025 they send it back to us because the charging wire were not returned with the phone. The same day I’ve received the message that they need the wire I dropped it of at the Takealot branch closes to me and inform them via replying on the mail that the charging wire was returned. The next morning we received a mail that they’ve send the phone back to us because of no charging wire. We then returned the phone with a note inside the box that we have already returned the wire via Takealot Randfontein. Now they could not get the wire and started an internal investigation process to find the charging wire. Then we received a message that they are close to finishing the faulty phone query and will get back to us. I’ve rep**** a few times on the mail to get feedback with no reply back. Then all the sudden we received the phone back with a different charging wire that looks like someone spilled their lunch over it. No note or letter inside stating what was wrong or done to the phone. Tried now to charge the phone and still would not charge or switch on (Reason why we returned the phone in the first place). We bought this phone for my daughter as a Christmas present and now we are stuck with a faulty phone.

What is Takealot going to do to sort out this issue?