GC
Gerald C

1 reviews | Active since Oct 2018

13 Sept 2019, 10:49

Takealot - Return issues - Useless Response

Hi There

I have a product the I have purchased from Takealot last year , This is a QBIT GPS tracker device.... I purchased this for the we being of my kid... A year has gone past and this device states "EXPIRED" I have contacted Takealot to find out whether this can be made active or refunded ... Point buying a R1100 device that expires after a year........ The reply was "Regrettably, we are unable to facilitate the return for you as the 1-year warranty for all products has passed as per our products T's & C's."

We sincerely apologize should this have caused any inconvenience.

My question is that when i purchased the device it was never stated that it would expire after a year? so only after a year i came to know that the expired device cannot be returned by when takealot already wont accept it because the year has passed.

This is really a ridiculous response...... that i recieved...

Re-instate the device or take it back... its useless now...

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Replies (1)
GC
Gerald C's update26 Sept 2019, 16:10
Reviewer Update
My advice to people... If it's not for sale by takealot... Don't buy it... There is no accountability...... If there is a problem they won't refund you...