TakeAlot Return issues - Again

On the 24th of January 2018 I receive an item from TA, due to being busy with work and family responsibility I only really inspected the item on the 28th January. I found what I believe to be a factory defect and set about searching for any other people having the same experience with the quality of the Brand in question. I found no other info and decided to return to TA for replacement....

The Return pick up was scheduled for the 1st of February before 5pm, the company NEVER pitched on the 1st... The morning of the 2nd February I contacted TA and was informed it's a 3rd party courier service handling it for them and they have no control but did agree to arranging that the item be picked up before 1pm on the 2nd of Feb as I will only be available till then. At 1pm I left the premises without any news of the pick up.... At 2;15pm that afternoon the driver contacted me saying he is at the premises to pickup, I informed him that I am 100km already and won't be there for it to happen.

I phoned TA regarding this and again i was told it is out of their hands as it's a 3rd party but they will escalate it for pick up on Monday 5th Feb. I was unhappy with this but they repeated they can't do anything about it..... So on the morning of the 5th Feb I contacted TA once again, 8am to be exact, once again I was told they can do nothing about it but I did inform I can only be around until 4pm, which they agreed to being able to pick up at.... As I am typing this it is 3:40pm on the 5th of Feb and STILL NO NEWS....

NOT IMPRESSED at the lack of competence and passing the buck of who can or can't help or do anything about it. Can it be so difficult???