Takealot return issues

<p>So my wife and I are booked to go away from the evening of 1 Dec 2016, for our trip I decided to order a powerbank from takealot. I thought that I'd take same day delivery for the 29th Dec just to make sure we have it before our trip. I received the item the same evening but found the packaging to look suspect. upon taking the item out of its box it was clear that it was used and damaged by someone prior.</p> <p> </p> <p>I contacted the helpline which I had to hold on for almost 25min and then spoke to a lady named Ibtisaam who promised to resolve the issue and understanding the time constraint. She also understood my frustration of paying for same day deivery for an item which I can't use the same day. She then said she will arrange for the returned item to be picked up at the same time as delivering the replacement.</p> <p> </p> <p>Now on the 30th of Dec I can see the replacement unit booked for delivery but no scans on it, which leads me to believe it is still at the warehouse. I phoned twice today and first was tld the item is at my local depot alread (without it even being scanned) and the second time I was told it is scheduled for delivery on the 5th Dec, how is the acceptable???</p> <p> </p> <p>So my grand plans of having backup power is gone as well as my trust in takealot with regards to getting used items sent out. How can we as consumers trust a company that would do this.</p> <p> </p> <p>FRUSTRATED by the LIES.</p>