TAKEALOT RETURN DEPT THE WORST!!!!!

I am so frustrated by the service and turnaround time of Takealot Returns team and process. I submitted my return on the 28th March collection happened the 29th March, warehouse team received the device (tablet which is still within the return policy date, which i never used) on the 30th March. Today is the 5th April and I still dont have a resolution. They having being trying to login to the device for 6 days can you believe it, firstly they ask me for some login credentials and today they dont need that specific login in credentials they needed some other login credential to clean off the device......

They only communicate with me once a day at the end of the day to tell me they cant login which has been going on for 5 days. I asked if someone can call me so we can actually walk through it to make this process faster but Yes there is a middle man the call centre cause the warehouse dont receive or make calls. I have been sending follow up email with no response, when i call in its the same story they give me ..How are we suppose to resolve this via email????

Can someone just pick up the phone and call me and provide me with a resolutions already!!! I have been purchasing from takealot for year but this takes the cake........

Its easy to take peoples money but when you have to credit/return things it take forever