Takealot return debacle

On Friday I went to collect my package from the collection point. I had ordered printer ink which I desperately need for my business. When I opened the package at home I had 2 self help books which were NOT my order. I called in and spoke to John Andrew Booysen who told me he would escalate this and call me back "in minutes it would be resolved". Im still waiting for that call. I have subsequently called 4 times and spoken to Monica Khoza and Austin and each time the "matter is being escalated". The problem is the team checking the eligibility of the return dont know *** to do because the system says I returned ink but they have 2 books in front of them. It is now stuck in an endless circle where I dont have my ink and they cant process the return. Come on Takealot, with people working from home we are reliant on you and your service and delivery in this instance has been nothing less than appalling!!!