Takealot return collection service!

To whom it may concern. I ordered a package from Takealot online on Tuesday 5/01/2016 at 2h39. Estimated delivery date was Friday 8/01/2016, but received the package on Thursday 7/01/2016. One of the items, e.g. trailer cover had a defect and the material ripped. The item was logged to be returned on Friday 8/01/2016 at 15h39. The address given with the online return request was my home address RRN-5b12-35e5. When the delivery company phoned to schedule the pick up for Monday 11/01/2016 before 14h00. Due to this I changed my pick up address to my work address over the phone with the delivery company MrD Courier e.g. this is one of my alternative addresses on my Takealot profile! They did not change this and drove to my home address (security gate phoned at 11h54). I had to phone Takelaot to request for another pick up. Delivery was re-schedules to work address for Wednesday 13/01/2016 before 17h30 by MrD Courier. They again did not change delivery address and my home security gate phoned at 15h48. I phoned again and it was just mentioned that they will have to re-schedule. This is going around in circles. I asked to speak with one of the managers, but this was not possible!