Takealot response is extremely disappointing!!!

I logged a return/refund on Saturday 4 July. It was successfull and they said delivery would be done on Monday 6 July. I waited a week and after a few emails and excuses, the package was collected on Monday 13 July. Now when I log onto my takealot account, the order is still scheduled for collection... When will this be updated and when will I receive my refund??? Please note that the purchase was over R5000,which is an extremely large amount...

Takealot, I'm extremely disappointed. I'm annoyed because the response I get is not satisfactory at all. I would like answers instead of excuses and apologies!!! I have been a loyal customer for a while and have gladly recommended takealot, but now I'm reconsidering my future purchases.