Takealot request for assistance denied

I bought a Liectroux robot vacuum from Takealot. It is now giving me problems and I need to have it repaired. The Liectroux agent in South Africa has closed down. I e-mailed the agent in Germany on 4 January already and frequent follow up's with zero response requesting information on who the replacement agent is, so I can send my item for repairs. As 3 weeks have passed, I decided to contact Takealot where I bought the item from as they still sell numerous robot vacuum cleaners so they should be able to direct me to a suitable agent that can repair my item. Can you believe that they will not assist as my guarantee has expired! I have tried to explain that I know this only too well and am not asking them to repair it. I need help finding someone who can repair my item as surely they send returns in for repairs somewhere and can just refer me. However, they refuse to assist me. This is absolutely unfounded. I find no one on Google search that can repair a robot vacuum cleaner so what am I to do now? This make of robot vacuum does not come cheap and I expected a better after warranty service from Takealot than to just be told, we cannot assist. I am not asking them to do the repair.