Takealot Representative Puts Customer Care Back Into Online Shopping

On Monday 15 January 2024 I placed an order on Takealot for some items needed for travel. I received a confirmation email from the company saying my order would be ready for collection by Friday 19 January 2024. This worked out perfectly as I would receive the items in time for my family member who was flying out of South Africa the following day. On the 17th January I decided to check my order tracking and realised the delivery had been pushed back to Saturday 20 January! This caused some panic as my family member needed to be at the airport before Takealot opened and some of the items needed to be packed into the suitcase to be checked in. I called Takealot and initially had some difficulty as I needed to connect with a representative in Gauteng since that was where some items were been shipped from. Once I made contact with Keisha Jo in Gauteng my concerns were subsided.

Keisha Jo was friendly, polite and super professional. She investigated the situation and called me back promptly with an update. I received an email from her to confirm that she will track the order from her side, but I was welcome to call her the next day if she didn't get back to me timeously. As promised, she contacted me the following day, 18 January 2024 to say the order was still in Gauteng, enroute to the store, but she has made note that I needed to collect by 19 January. Again Keisha Jo followed her telephone call up with an email of confirmation.

Imagine my surprise when I received another phone call and email from Keisha Jo that same afternoon to say my order was in Cape Town and ready for collection.

I am truly grateful to Keisha Jo for going above and beyond to make me feel valued as a customer and that she took my concerns to heart. Her efficiency and friendly service stands out in a world that is becoming more and more impersonal.

Keisha Jo is a phenomenal asset to Takealot and I am very happy that she is the representative who answered my call on Wednesday 17 January 2024.