Takealot repeatedly delivering open/used items

I've been a loyal Takealot customer for many years, having spent alot. However, there's been an increase in the number of instances when they deliver opened or used items to me, that I've had to log returns for. In the latest instance, I ordered a steam iron costing over a R1 000. They delivered an opened/used item. I logged a return and replacement for a sealed and unused item. This is now the 4th time I had to return the item, because each time they are delivering a used/opened item. The staff processing this are either ***********, or they're intentionally trying to frustrate me into accepting this item. Apart from logging the return on the system, I also spoke to customer care, expressing this unacceptable practice. Despite supposed detailed notes and assurances made, I was still insulted with the delivery of another used item today. I spoke to Takealot Customer Care again and there's no willingness to provide management details for me to escalate this higher up. There's also no consideration for all the inconvenience I'm being put through. Each time I have to return it, I request that it be prioritized, yet they make me follow their normal long process of collection, assessment, ordering a replacement and delivery (despite Their repeated mess-ups). I ordered the initial item on 21 Aug 2024. It's 5 Sep 2024, having received the latest supposed replacement today, which was again an opened item for which I had to log a return and now wait for that whole process. It is not treated with any sense of urgency or priority. This, despite paying an extra subscription for priority delivery. There is no sense of accountability or consquence management for this behaviour. This treatment of consumers is a smack in the face of consumer protection legislation such as Treating Customers Fairly and the Consumer Protection Act.