Takealot Removed My Credit Without Delivery or Explanation

Title: Takealot Removed My Credit Without Delivery or Explanation This is completely unacceptable. I paid for an order, received nothing, and yet my Takealot credit balance was reduced to zero with no explanation, no refund confirmation, and no proper communication. Instead of real assistance, I was sent automated emails with generic help articles that do not address the issue at all. Let me be very clear: If an order is cancelled due to stock or supplier issues, why is my money gone when no items were delivered? Where is the proof of refund? Where is the transaction trail? Customers should not have to dig through canned responses to find out what happened to their money. I have repeatedly asked a direct question and received no direct answer. This feels less like customer support and more like avoidance. Removing customer credit without delivery or clear authorization is a serious issue and should never happen silently. I am now forced to escalate this publicly because private support channels have failed. I expect: A full explanation of why my credit was removed Proof of refund or immediate reinstatement of my credit Direct human communication, not automated replies Until this is resolved transparently, I cannot trust Takealot with my money and strongly warn other customers to monitor their credits carefully.