Takealot refusing to refund a defective product

I bought a gaming chair at Takealot. Received the chair 08/08/2024. Assembled the chair 10/08/2024. Didn't even used it a day and the chair broke on the T-piece at the back of the chair, on the weld. First it was a hassle getting the chair collected. 6 days, getting messages every day to say that the collection has been delayed and will be rescheduled. I eventually took it in myself on 25/08/2024. I received an email from Kennedy, 28/08/2024 saying that my return has been declined due to negligence / user abuse. The chair wasn't even used one day, and it broke. It is obviously poor design, and the welding wasn't done properly. I have ever since sent emails and or call every day. I have numerous emails when I called in to say the case has been escalated. I sent numerous emails and called numerous times and NO ONE calls back or answers my emails. They sent the broken chair out for delivery to me on 29/08/2024, and I refused to take collection of it. Kennedy sent me an email to say that they will dispose of the chair if I do not take collection of the chair within 30 days. I rep**** to his email, asking for a proper report, no answer. I emailed him about 4/5 times with no reply on my emails. I have spoken to Ruchelle, Lizzy, Nadia, Kelsey and Kim. No one can give me proper answers. This is unacceptable business practice. I have been a client for years. This is the first time I return an order. The fact that they refuse to refund me on something that broke, (as a weakness in the chair) is pathetic. My order # is ***.