TakeAlot refusing to process return request when they did not even read the return request?

I have contacted Takealot repeatedly regarding a return that was logged for a Nikon Camera which was confirmed as defective (by more than one professional camera retailer) due to it making a loud crunching noise when taking a photo - We requested that they have it assessed by the supplier and as this was the second camera purchased from TakeAlot that has been defective or faulty we requested a credit. TakeAlot collected the item and after 2 days marked the return as concluded and rejected as it "takes photos fine" - that was not what the return request even reported as faulty - at no point did we state it did not take photos fine - however it sounds as though it is breaking internally with each photo taken. I called TakeAlot up and was told that our request would be re-opened however it is still marked as return concluded - our Camera has not been returned, has not been assessed by the supplier and Takealot don't seem bothered losing a client who has make purchases of over 10K more than once. They are not willing to following the consumer rights with respects to defective / faulty items purchased and sent back and are not bothered assisting you with queries - not to mention the fact that there is no longer a returns contact number on their website so clients are simply expected to wait their sweet time for a return and you cannot call anyone to explain that they did not read the return request properly in the first place and simply declined the return.