CH
Carl H

1 reviews | Active since Feb 2016

15 Feb 2016, 12:03

Takealot refusing to honour warranty

About three months ago my MSI Gaming 7 motherboard that I got from Takealot stopped booting.<br> I logged a return and it was picked up, but two weeks later the same board was returned to me with no explanation. I phoned Takealot and was promised they would find out what happened and contact me.<br> <br> Unfortunately there isn't enough space here to detail everything that happened, but basically they said that the supplier can't repair it, and neither they, nor the supplier had stock so they couldn't replace it.<br> They credited me for it instead, but the problem is that it was almost half the cost of the Gaming 7, and even then I couldn't find anything equivalent for that price - I specifically got it for the SLI feature which none of the others had.<br> <br> Like I said above, this has been going on for maybe 3 months now, and after weeks with no response I would often have to contact them again to get one; and the responses I did get were often not very helpful - they would simply ignore most of my questions.

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Replies (1)
takealot.com
takealot.com's reply15 Feb 2016, 17:23
Official
Hello cmann,

We are truly sorry for this experience and for the time it is taking to ensure a satisfactory resolution.

We acknowledge the lack of communication regarding the credit as well as the alternative product offered and apologise for any misunderstanding that may have arose as result.

Our complaints team have reached out to you and will be in touch again during the course of the day.

Regards
Takealot.com