1 reviews | Active since Dec 2015
Takealot refuses to use my PURCHASED vouchers
On 17 December I was going to buy a game from Takealot. My mom got a R100 promotional discount voucher in the mail, and was going to use her voucher, along with 2xR100 vouchers I got from my brother for my bday<br> <br> On the email I got with my birthday vouchers it said you must load the vouchers onto your account + the money will automatically deduct once you checkout. So I did, and the R200 showed as credit<br> <br> During checkout I tried to use the voucher my mom got. It didn't work, so I just figured it is somehow connected to her account, and checked out, thinking the R200 will automatically deduct. It didn't<br> <br> I emailed Takealot and 22hours later got a response from Kevin that \You May only use 1 voucher per profile
We understand why you're upset with this situation and we apologise for the unnecessary hassle this has caused. The agent who initially responded to your enquiry provided you with feedback relating to our coupon terms and conditions on not to that of the use of gift vouchers. Promotional coupons are limited to one profile, but you are certainly welcome to use multiple gift vouchers on your profile. Thank you for taking our complaints team's call this morning to apologise for the troubles with your purchase. We will liaise with our tech department on Monday to try and get clarity on why the credit did not deduct from your purchase as it should have.
In the meantime we will check with our complaints team manager on how best to resolve this matter with you soonest. Our team will revert back to you as soon as they've received the necessary feedback.
Sincerely,
takealot.com
We understand why you're upset with this situation and we apologise for the unnecessary hassle this has caused. The agent who initially responded to your enquiry provided you with feedback relating to our coupon terms and conditions on not to that of the use of gift vouchers. Promotional coupons are limited to one profile, but you are certainly welcome to use multiple gift vouchers on your profile. Thank you for taking our complaints team's call this morning to apologise for the troubles with your purchase. We will liaise with our tech department on Monday to try and get clarity on why the credit did not deduct from your purchase as it should have.
In the meantime we will check with our complaints team manager on how best to resolve this matter with you soonest. Our team will revert back to you as soon as they've received the necessary feedback.
Sincerely,
takealot.com