Takealot Refuses to Refund / Return Product

So I ordered a Christmas Gift early to avoid the rush, and had the Parcel delivered to the Address where we were planning on having Christmas that year. The Parcel was delivered however it was not opened as it was an Christmas gift and would only be opened on the 25th. Well on opening the box, it never contained the head torch I ordered, but contained a cheap alternative. The Product I paid for was priced at R639.00 The product I received and found listed on their site is valued at R145.00.

So its not just a Case of a Broken or Damaged product, but theft in the fact you sent a product knowing it was the incorrect one, at a lower price and now I cannot do anything about it.....

I suppose the one good thing about it is that you can now add Theft as one of you achievements, as even with the proof off you own site of the product I received and that which I Ordered you still not willing to resolve the issue.