TakeAlot Refuses to Refund or swop Item under warranty

I've been buying from TakeAlot for years and never had any issues so it's sad that I now have to give a negative review.

I purchased a harddrive last year which is supposed to come with a 12 month warranty. The harddrive died on me and I contacted TakeAlot and they stated that it is within the warranty period and it will be replaced. Last week, the courier came to collect the harddrive.

I haven't heard from TakeAlot and this morning a courier delivered a package and I was excited to see it's a harddrive, only to find a big DECLINED sticker on the bubblewrap. The product is under warranty, it's not working and they refuse to give me a refund or to replace the product.

In future I will purchase any PC equipment from EveTech, Wootware, RebelTech or PC Link as they have replaced faulty items in the past, even a week short of the warranty period. I'll make sure to tell my clients, friends and family never to buy any PC equipment from TakeAlot as warranties are not honored.

Very disappointed after all these years of great service.