Takealot refuses to refund my return after receiving the item back

<p>I have been relaying my story to Takealot for the past month to no avail. It seems simple enough to me. Their courier collected my 4 returns. Their warehouse confirmed receipt of each of the 4 items individually. But then the courier cancelled the return. So Takealot cancelled the return. So the net result is that Takealot got back the items but did not refund me. And now I am supposed to prove that I sent the items when their couriers have never provided me with documentation when they have done collections before.</p> <p> </p> <p>The reason that the courier cancelled the return was that each return was queued automatically for a different collection time. However, when the Skynet courier came the first time, he said he can return all the items. Not a problem. But then when the second Skynet courier came the next day and there were no parcels, he cancelled the return with Takealot, thereby setting off this nightmare.</p> <p> </p> <p>But at the end of the day, the fault is with Takealot since they CONFIRMED receipt of the items. How can you be holding the items in your hand and then cancel the return?????????????????</p> <p> </p> <p>Emails have been going back and forth. I have called them numerous times. Each time I have had to defend myself and they just brush it off. Absolutely pathetic service.</p> <p> </p>