Takealot refuses to answer why it's taken more than 32 DAYS to issues a REFUND

Utter thievery and nonsense from their side. I had 2 power banks taken in for review on the 1st February - 32 days ago! I can't get a straight answer from them around why it's taking so long. I've tried escalating it but now they are no longer bothering to reply! I want my money back. Who's to say what's happened to my units while they have been out of my possession. REFUND.